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Salma Gold Elite Stainless Steel Insulated Hot Pot

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SKU : 001
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Category: Hot Pot
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Description
Specification
Parameters
Return
Complaints

Elevate your dining experience with the Pradeep Salma Gold Hot Pot, where traditional Indian craftsmanship meets modern culinary engineering. Crafted from premium 18/10 stainless steel, this hot pot is designed to be the centerpiece of your table while ensuring your meals stay at the perfect temperature for hours.

The mirror-finish exterior is adorned with the signature Salma Gold intricate floral etching, making it the perfect choice for both daily family meals and high-end formal dinner parties.


Key Features

  • Premium 18/10 Stainless Steel: Manufactured using high-grade S/S 18/10, providing superior corrosion resistance, food safety, and a long-lasting brilliant shine.

  • Superior Thermal Insulation: The double-walled vacuum construction preserves heat and freshness, keeping your rotis, biryanis, or side dishes warm until the very last serving.

  • Precision-Engineered Hinge: Features a robust, high-quality integrated hinge mechanism for smooth opening and a secure, airtight seal when closed.

  • Exquisite Salma Gold Design: Features intricate laser-etched gold scrollwork that offers a touch of luxury and traditional elegance to any table setting.

  • Ergonomic Handling: Equipped with wide, stay-cool side handles and a sturdy top lid handle for safe and easy transport from kitchen to table.

Product Specifications

AttributeDetails
BrandPradeep
Model NameSalma Gold
MaterialHigh-Quality S/S 18/10 Stainless Steel
FinishMirror Polish with Gold Etching
ConstructionDouble-Walled Insulated
OriginMade in India
Lid TypeHinged with Ergonomic Top Handle
ApplicationHot and Cold Food Storage / Serving

Care & Maintenance

  • Cleaning: Use a soft sponge and mild detergent to maintain the mirror finish and the delicate gold detailing.

  • Avoid: Do not use abrasive scrubbers or steel wool, as these can scratch the etched Salma Gold design.

  • Safety Note: This product is designed for serving and insulation; it is not intended for use on direct heat sources like stovetops or in microwaves.

SpecificationDetails

Return Policy

At A AL ASALAH CENTER FOR FAMILY APPLIANCES, we value our customers and want to ensure a hassle-free shopping experience. If you're not completely satisfied with your purchase, you may return it under the following conditions.

Return Eligibility

To be eligible for a return, your item must meet the following criteria:

  • Item must be unused and in its original packaging.
  • Return must be initiated within 30 days of purchase.
  • Proof of purchase (receipt or order confirmation) is required.

Non-Returnable Items

The following items are not eligible for return:

  • Customized or personalized products.
  • Clearance or final sale items.
  • Items damaged due to misuse.

Return Process

To initiate a return, follow these steps:

  1. Contact our support team at support@asalacenter.com with your order details.
  2. Ship the item to the provided return address.
  3. Once received and inspected, we will process your refund or exchange within 7-10 business days.

Refund Policy

Refunds will be issued to the original payment method. Shipping fees are non-refundable unless the return is due to a defect or an error on our part.

Contact Us

If you have any questions, feel free to contact us at support@asalacenter.com.

Complaints Policy

At Al Asalah Center for Family Appliances, we are committed to providing high-quality products and excellent customer service. If you have a complaint, we encourage you to reach out so we can resolve the issue promptly.

Filing a Complaint

If you experience any issues with our products or services, please follow these steps:

  1. Contact our support team at support@asalacenter.com with details of your complaint.
  2. Provide relevant information such as your order number, product details, and a description of the issue.
  3. Our team will acknowledge your complaint within 2 business days and work towards a resolution.

Resolution Process

Once we receive your complaint, we will:

  • Investigate the issue and assess the best course of action.
  • Provide a response or resolution within 7-10 business days.
  • Keep you informed throughout the process.

Possible Resolutions

Depending on the nature of the complaint, resolutions may include:

  • Product replacement or repair.
  • Refund or store credit, if applicable.
  • Additional support to resolve service-related concerns.

Escalation

If you are not satisfied with the initial resolution, you may escalate the complaint by requesting further review from a senior representative.

Contact Us

For any concerns or further assistance, reach out to our team at support@asalacenter.com.

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