• Delivery Policy

    At BCOONS VENTURES LLP, we ensure your lighting products are delivered safely and efficiently across India. Below are the details of our shipping process, timelines, and policies to provide a seamless experience.

    1. Delivery Locations

    • We deliver to all major cities, towns, and rural areas across India.
    • Some remote locations may have extended delivery times or additional shipping charges (if applicable).

    2. Order Processing & Dispatch

    • Orders are processed within 24-48 hours (excluding Sundays & public holidays).
    • Once dispatched, you will receive a confirmation email/SMS with tracking details.

    3. Estimated Delivery Time

    • Metro Cities: 3-5 business days
    • Non-Metro Cities & Towns: 5-7 business days
    • Rural/Remote Areas: 7-10 business days (subject to courier availability)
    • The exact delivery time frame will be shown at checkout based on your location.

    4. Shipping Charges

    • Free Shipping on all orders (No hidden charges).
    • For bulk/commercial orders, delivery costs (if any) will be communicated before confirmation.

    5. Tracking Your Order

    • After dispatch, you'll receive a tracking number via email/SMS.
    • Track your order:
    • On our website: https://asalacenter.qa/track-order
    • Via the courier partner's website.

    6. Delivery Attempts & Failed Deliveries

    • The courier will make 2 delivery attempts.
    • If undelivered:
    • The package will be held at the nearest courier hub for 3 days (available for pickup).
    • After that, it will be returned to us, and a refund/re-shipment can be arranged (shipping charges may apply for re-delivery).

    7. Address & Contact Details

    • Ensure your delivery address, PIN code, and contact number are correct.
    • Wrong addresses may lead to delays or return of the package.

    8. Damaged/Missing Orders

    • Damaged Delivery:
    • Do not accept the package if visibly damaged.
    • Notify us within 24 hours with photos at info@asalacenter.qa for a replacement/refund.
    • Lost in Transit:
    • If the order doesn't arrive within the estimated time, we'll investigate and resend/refund as needed.

    9. Delivery Delays

    • Delays may occur due to weather, logistics issues, or unforeseen circumstances.
    • We will keep you updated in case of any significant delays.

    10. Contact Us

    For any delivery-related queries, please contact our customer support:

    Email: info@asalacenter.qa

    Phone: <a href="tel:+91 1234567890" class="text-accent hover:underline">+91 1234567890</a>

    Available: Mon-Sat, 9:00 AM - 6:00 PM (IST)